Preferred work experience:
- Previous experience in a similar position (4 or 5 star guest house / hotel is essentiall).
- Familiar with all duties and procedures in Front Office, Housekeeping as well as Reservations.
Responsibilities - Guest House Operations:
- Responsible for ALL guest house operations including bookings, serving of breakfast, housekeeping and maintenance.
- Ensure guests are greeted, checked in and allocated rooms promptly and courteously (Assistance after hours will be essential.)
- Ensure effective and speedy check out of guests.
- Ensure correct and courteous reservations.
- Ensure that rooms are serviced and maintained to the standards of a 5-star guest house.
- Responsible for serving of breakfast.
- Assistance with marketing of guest house, including digital marketing.
Housekeeping Operations:
- Responsible to manage staff to ensure smooth housekeeping.
- Daily spot checks of rooms to ensure 5-star standards.
- Weekly stock take (Including equipment, food, beverage, linen).
- Control and order new stock.
- Responsible to manage all aspects related to maintenance.
- Liaison with contractors and service providers where necessary.
Management:
- Facilitate regular on-the-job training of up to 5 staff members.
- Ensure dress code of staff is up to standard.
- Responsible for regular performance appraisals with staff
- Identify areas for staff development.
- Be readily available to handle problems and complaints from clients.
- Ensure accurate and timeous submission of all reports and administrative work.
- Prepare and submit annual budgetary information and updates as required by Financial Manager.
